This fee is determined when we contact the manufacturer and notify them of the return. There will be, however, a 15% to 25% restocking fee for us to send the product back to the manufacturer. If you order a product that is not a regular stock item in our store and you wish to return it, we will gladly exchange or issue a refund. Exchanges can be arranged by contacting B&C Camera at policies and procedures may not at all times comply with B&C Camera retail store policies. Credit will be applied to the credit card given online when the original order was placed. We cannot accept returns on used or opened items as we guarantee our products are new, unaltered and in mint condition.Ĭredit for returns are normally processed no later than three business days from the date we receive the merchandise. We will accept returns within 14 days from the date of receipt on unused and unopened items. Please enclose a copy of your sales receipt. Ship merchandise back by the most convenient means, preferably insured. Pack all items to be returned in a sturdy shipping carton (you may use the original shipping carton if you wish). Shipping and handling fees are not refundable. Returns that are received in other than original condition will NOT be accepted or returned. Please write the RA number in a visible spot on the outside of the shipping carton. Do not tape over or deface manufacturer’s original cartons. All warranty cards, product manuals and other accompanying documentation must be in their original, unaltered condition. ![]() To ensure full credit is given, all items must be returned in original, unused condition. *Refunds will be issued for the amount of the product less 5% credit card processing fees and any manufacturers’ restocking fees that may apply. If you receive a product that is not what you needed and is unopened, you can return it for an exchange or refund* within 14 days of receipt of product. NO RETURN OF MERCHANDISE DAMAGED BY CUSTOMER: Please call if you have any questions regarding the repairs or services covered under a manufacturer’s warranty.ī policies and procedures may not at all times comply with B&C Camera retail store policies. All defective returns must be made within 7 days of receipt of product.ī&C Camera is not responsible for merchandise damaged by customer misuse or failure to follow instructions in the owner's manual.įull manufacturers’ warranties are supplied with merchandise purchased from B&C Camera. If you receive a product that is defective, we will gladly replace your product without any cost to you. Please remember it can take some time for your bank or credit card company to process and post the refund too. If approved, you’ll be automatically refunded on your original payment method. ![]() We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If you do not have an account with, please contact us at to receive a return authorization (RA) number and further instructions on your return. If you have an account with us at, please log in, go to "My orders", select the order you wish to return, and click “Request return.” Read the instruction manual thoroughly before testing your new equipment. Do not throw away any of the manufacturer's packing materials. Do not fill out warranty cards until you are certain that your merchandise is in good and brand new condition and that you have received everything that you should have. Please inspect your order immediately upon receipt and be sure to keep your original receipt. To ensure proper credit for your returns, please be aware of and abide by the following: ![]() We realize that at times you may need to return merchandise to us. We stand by every product we sell and we are proud to provide our customers with the best product available. All products sold through B&C Camera are new & unopened unless otherwise stated. ![]() B&C CAMERA RETURN POLICY FOR ONLINE SALES:ī&C Camera strives to ensure that our customers receive only the highest quality service and merchandise.
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